This section provides an overview of the key aspects of quality in our genomic services. It covers our accreditations, target turnaround times, participation in External Quality Assessments (EQA), and how we handle complaints. We also outline our terms of reference to ensure that everything we do meets the highest standards and delivers reliable, timely results for patients and healthcare professionals.
In this section
Accreditation
Bristol Genetics Laboratory (BGL) and Exeter Genomics Laboratory (EGL) are UKAS accredited medical laboratories numbers 9307 and 8092. UKAS assesses against the International Standard for medical laboratories, BS EN ISO15189:2022. Further information on accreditation is available via the UKAS website.
Read more:
Terms and Conditions
Our terms and conditions outline the rules and guidelines for using our services. They cover the rights and responsibilities of both parties, ensuring clarity and transparency in our interactions. By using our services, you agree to comply with these terms, which are designed to ensure fairness, safety, and the highest standards of care.
External quality assessment
Target Turnaround Times
Target turnaround times refer to the expected timeframe within which we aim to complete genomic testing and deliver results. These targets are set to ensure timely and efficient service, providing healthcare professionals and patients with reliable information when they need it most. We continuously monitor and strive to meet these targets to support prompt decision-making and optimal care.
Read more Results and turnaround times
Complaints
We would like to assure our service users that complaints are taken very seriously and are fully investigated. The SWGLH laboratories respond to complaints in line with their respective Trust complaints policies and procedures. Further information can be found via the links below:
User Feedback
As the SWGLH , we strive to fulfil the requirements of all our service users and conduct regular user surveys. We are always happy to receive comments and feedback from our service users, please use the contact details below . This drives continual improvement and ensures that our service meets the needs of both referrers and patients.
If you would like to provide feedback please email us mailto: SWGLHenquiries@nbt.nhs.uk
Advisory services
Advisory Services
The laboratory can provide advice on any scientific or technical issues, and support with requesting from the National Genomics Test Directory. Please contact SWGLHenquiries@nbt.nhs.uk or rduh.exetergenomicslaboratory@nhs.net
For support in navigating Whole Genome Sequencing (WGS) pathways including completion of request and consent forms please contact rduh.swgenomicpractitioner@nhs.net
For advice on clinical and counselling issues please contact the appropriate Clinical Genetics Service at Bristol or Exeter (Bristol can be contacted by telephone on 0117 3425107, the Peninsula Clinical Genetics Service can be contacted by telephone on 01392 405745)
We are always happy to receive comments and feedback from our service users, SWGLHenquiries@nbt.nhs.uk